FAQ

• How Do I Place My Order?

1. Finish adding items to your shopping cart
2. You may choose to process through PayPal. 
3. If you wish to continue through PayPal, please click on the PayPal button
4. You will be transferred to our Customer Information page. You will be prompted to enter: Email address,Name,Address.
5. If you have a valid discount code, you may enter it in the “Discount” field located on the right said of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.
6. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
7. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
8. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at info@retro-us.com.

• How Do I Know That My Order Has Been Successfully Submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

• I Would Like To Change My Items Ordered. What Should I Do?

Contact us immediately and it is best to apply for a refund within 24 hours. In most circumstances, orders are processed and dispatched on the same business day. Orders that have been dispatched cannot be canceled.

• How Do I Add Items To My Cart?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your “Shopping cart” page.
2. Enter the quantity of the item that you would like to order using the “Quantity” field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

• What Are Your Payment Options?

We accept PayPal Payments.

• How Do I Make Payments Using Paypal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

• How Do I Use A Discount Code?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click “Checkout” gold button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page 
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

• When Can I Expect To Receive My Shipment?

All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive between 10-25 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

• How Can I Change My Shipping Address?

Changing of address is only allowed on the same day of placing an order. You may contact us via info@retro-us.com to request such changes.

• Can I Deliver To Another Address, Other Than My Card Billing Address?

Yes, it is possible.

But If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.

• How Is My Order Shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

• What Is Your Return & Exchange Policy?

Please refer to our refunds & returns relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

• How To Return Your Item?

You may contact us at our support channel info@retro-us.com for more information.

• Is Ordering Online Secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

• Is My Personal Information Kept Private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.